Refund policy
We want you to love your purchase. If for any reason you’re not satisfied, we offer a 30-day free return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, simply contact us at alurapatches@gmail.com. Please note: returns must first be approved before being sent back. Items returned without a prior request will not be accepted.
If your return is approved, we’ll send you a prepaid return shipping label, along with instructions on how and where to send your package.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right with either a replacement or refund.
Exchanges
The fastest way to receive the item you want is to return the one you have. Once your return is accepted, you can make a separate purchase for the replacement item.
Refunds
Once we’ve received and inspected your return, we’ll notify you of approval. If approved, your refund will be processed back to your original payment method. Please allow a few business days for your bank or credit card provider to complete the transaction.
For any return or refund questions, reach us anytime at alurapatches@gmail.com.